Hivelinx Remote Monitoring System
Welcome to HiveLinx™, your premier provider of innovative IoT solutions tailored for the water industry. Our advanced technology facilitates real-time monitoring and predictive maintenance of water treatment equipment, ensuring peak performance and minimizing downtime. HiveLinx's platform delivers comprehensive data analytics, empowering operators to make informed decisions and boost operational efficiency. With a user-friendly web interface and scalable design, HiveLinx seamlessly adapts to the evolving needs of any facility.
How it Works
HiveLinx™ User-Friendly Web Interface
The HiveLinx web interface is crafted for ease of use, providing operators with a seamless and intuitive experience.
Key features include:
- Real-Time Dashboard: Displays current data and historical trends in an easily navigable format.
- Customizable Alerts and Notifications: Ensures users are promptly informed of any anomalies or potential issues.
- Responsive Design: Accessible from desktops, tablets, and smartphones, offering flexibility and convenience.
- Clean Layout and Straightforward Navigation: Simplifies the management of water treatment operations.
Experience the efficiency and reliability of HiveLinx's user-centric web interface for optimal water treatment management
Key Benefits
Enhance digital water quality management and operational efficiency with HiveLinx™ for Ixom Watercare systems.
Equipment Health Monitoring
HiveLinx continuously collects data, providing users with deeper insights into their Ixom equipment’s operations. Real-time monitoring ensures that any issues are detected and addressed promptly, enabling more informed decision-making.
Efficient Maintenance
Reviewing data trends with HiveLinx helps identify potential problems before they escalate into major failures. This proactive approach to maintenance reduces downtime and minimizes the need for manual inspections, leading to more efficient and sustainable operations.
Remote Data Access
HiveLinx features an intuitive interface, making it easy for operators to monitor and manage equipment. Access comprehensive live data and valuable insights into equipment usage and performance trends from anywhere, facilitating informed decisions about maintenance schedules, equipment upgrades, and operational improvements.
Data Management
Exporting data from the HiveLinx platform enhances data management, supporting improved analysis, reporting, and seamless data sharing. Data exports serve as secure backups, can be easily imported into other systems, and help maintain records and documentation for compliance purposes.
Service & Support
IXOM Watercare's BeeKeeper Service Program is designed to verify that IXOM equipment operates at peak performance. The program includes comprehensive maintenance services, such as regular inspections, cleaning, and repairs. By enrolling in the BeeKeeper program, customers can benefit from the expertise of trained service technicians who perform routine maintenance and address any operational issues. HiveLinx’s real-time equipment health monitoring, data management, and remote data access features offer a proactive approach that helps extend the lifespan of the equipment and ensures consistent, reliable performance. Together, HiveLinx and the BeeKeeper Service Program provide a comprehensive solution for optimizing water treatment operations and maintaining equipment efficiency.
How to Get HiveLinx™
Installation
Existing Customers – Please contact our customer service team to get more information on how to purchase HiveLinx. Our team will then schedule an appointment to upgrade your existing SolarBee® or GridBee® equipment with HiveLinx. New Customers – All newly purchased Solarbee and Gridbee equipment will have the option to turn on HiveLinx and access the collected data through an easy user interface. Please reach out to our customer service team for more information.
Maintenance
Beekeeper & HiveLinx Service Program – The Beekeeper Service Program is designed to verify that IXOM equipment operates at peak performance. The combination of HiveLinx and the BeeKeeper Service Program offers a thorough approach to ensuring the efficiency of your IXOM equipment. HiveLinx Service Program – Access to the HiveLinx Web interface offers a dashboard of real-time data and historical trends that can be used to monitor your equipment health and quickly resolve any maintenance issues.
Operations
Access – Our customer service team will help HiveLinx customers create an account to monitor your IXOM Watercare System
Utilize
- Take advantage of HiveLinx features to:
- Measure machine performance
- Increase the visibility of daily status and operation of Ixom equipment
- Receive continuous data collection for operational analysis
Frequently Asked Questions
HiveLinx will report its continually collected data of your IXOM equipment to the cloud every 15 minutes if cellular service is available.
HiveLinx utilizes a universal cellular service chip. The cellular chip will establish the strongest cellular service provider in the area as a default setting. If that cellular service is not available, it will look for the next strongest cellular signal.
If you are an existing HiveLinx customer and want to create an additional HiveLinx account, contact IXOM’s Customer Service team. You will need to provide the team with the following information: an email to use as a username on the HiveLinx platform, your device’s ID number, and the location of your device.
If you are not an existing HiveLinx customer, please reach out to our Customer Service team to get more information about purchasing HiveLinx.
The Customer Service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
If you are an existing HiveLinx customer and want to create an additional HiveLinx account, contact IXOM’s Customer Service team. You will need to provide the team with the following information: an email to use as a username on the HiveLinx platform, your device’s ID number, and the location of your device.
If you are not an existing HiveLinx customer, please reach out to our Customer Service team to get more information about purchasing HiveLinx.
The Customer Service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
One facility can have multiple users.
SolarBee device settings cannot be changed through the HiveLinx web interface. Please contact our Customer Service team if you have any questions or concerns about your SolarBee operation.
The Customer Service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
The HiveLinx firmware is updated automatically as long as cellular service is available.
The HiveLinx website is designed to work on your mobile devices.
HiveLinx continually collects data from your IXOM equipment. The collected data is saved and sent to the HiveLinx servers once cellular service is available.
Your HiveLinx device will automatically look for secondary service provider. After a short period of time, your devices connection should be restored. If you continue to run into issues please contact our Customer Service team for additional support.
The Customer Service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
On the Device page of the HiveLinx website you can confirm last date and time that data was reported.
On the Device page of the HiveLinx website you can confirm last date and time that data was reported.
The customer service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
SolarBee systems include a seasonal scheduling feature that allows for precise control over motor speed and direction throughout the year. This feature adjusts the system's operation based on seasonal variations in water quality needs. The scheduling includes daily reverse impeller cycling to minimize fouling and ensure efficient performance.
Additionally, SolarBee systems are equipped with a fallback speed feature to protect the battery during low charge conditions. When the battery voltage drops below a certain threshold, the system automatically reduces the motor speed to a lower RPM to conserve energy and prevent battery damage. This fallback speed is typically programmed based on the percentage of the scheduled run speed, ensuring the system continues to operate efficiently even under low battery conditions.